Frequently Asked Questions

Welcome to Nestalune!

We're here to make your shopping experience as simple and enjoyable as possible. Below you'll find answers to some of the most common questions about orders, payments, shipping, and returns.

If you need any further assistance, please contact us at:

Email: support@nestalune.com

Orders

Do I need an account to place an order?

No, you can also place an order as a guest. However, creating an account with us provides several benefits:

• Faster checkout process
• Easy access to your order status and history
• Receive updates about Nestalune new arrivals and special offers

What if I forget my password?

On the login page, click "Forgot Password?" and you will be redirected to a page where you can create a new password.

What if I entered the wrong email address?

Please contact us so we can help update your email address, name, or shipping information.

Please note that we are unable to change order details once your order has already been processed.

Do you charge currency conversion fees?

All transactions on Nestalune are processed in USD.

If your payment card uses another currency, your bank or card provider may apply currency conversion fees or exchange rate adjustments.

What payment methods do you accept?

We accept major credit cards including:

• Visa
• Mastercard
• American Express

We also accept PayPal payments.

How secure is my online order?

Your security is very important to us.

All information entered during checkout is protected through SSL secure encryption technology. Your payment information is processed securely through trusted payment providers and is not stored on our servers.

How can I change or cancel my order?

Once an order is submitted, our team begins processing it as quickly as possible.

If you need to make changes or cancel your order, please contact us immediately.

We will do our best to assist you before your order is processed or shipped.

Please note that orders that have already been shipped cannot be cancelled.

Shipping & Delivery

How do I enter my shipping address?

Please make sure all shipping information is entered correctly during checkout.

Since Nestalune operates internationally, please enter your address using English characters, including street names, cities, and postal codes.

Can I change my shipping address after placing an order?

If your order has not been processed or shipped, we may be able to update your shipping address.

Once your order has entered the shipping process, we cannot guarantee address changes.

When will my order arrive?

Delivery times depend on your location and shipping method.

Orders are usually processed within 1-3 business days. Once shipped, delivery typically takes 7-15 business days.

Tracking information will be sent to your email after shipment.

How can I track my order?

Once your order has shipped, we will send you a tracking number by email.

You can use this tracking information to follow your package delivery progress.

Can I use multiple discount codes on one order?

Unless otherwise stated, discount codes cannot be combined with other promotions or discount offers.

What if an item is out of stock?

If an item becomes unavailable, please contact us and our team will assist you with available options.

Returns & Refunds

How do I return an item?

If you are not satisfied with your purchase and would like to request a return, please contact us within 30 days after receiving your order.

Please provide your order number and reason for the return. Our customer service team will review your request and provide further instructions.

Will return shipping costs be refunded?

Return shipping costs are generally the responsibility of the customer unless the item received is damaged, defective, or incorrect.

What if I receive a damaged, incorrect, or defective item?

If your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.

Please include your order number and photos of the product so our team can review and resolve the issue as quickly as possible.

How long does the refund process take?

Once your return is approved and processed, refunds will be issued to your original payment method.

Please allow 7-10 business days for the refund to appear in your account depending on your payment provider.