Refund Policy

Refund Policy

At Nestalune, customer satisfaction is our top priority. We want you to be happy with your purchase and provide a simple and clear return and refund process.

If you are not completely satisfied with your order, please review the following refund policy.

Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must include all original packaging and accessories.
• Proof of purchase or order information must be provided.

To start a return request, please contact us at:

Email:
support@nestalune.com

Please include your order number and the reason for your return. Our customer service team will review your request and provide further instructions.

Non-Returnable Items

Certain items cannot be returned, including:

• Items that have been used, damaged, or altered.
• Products without original packaging.
• Items returned without prior approval.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.

Please provide:

• Your order number
• Photos of the item
• A description of the issue

We will review your request and work to provide an appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

Please contact us before returning any item. Unauthorized returns may not be accepted.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has been processed or shipped, it cannot be cancelled.

Thank you for choosing Nestalune.

We appreciate your trust and are committed to providing quality products and excellent customer service.

Nestalune
support@nestalune.com